21-DAY LUXURY VIETNAM AND CAMBODIA TOURS

HANOI - LAO CAI - SAPA - HALONG BAY - HANOI - HUE - HOI AN - MY SON - HO CHI MINH CITY - CU CHI TUNNEL - SIEM REAP - MEKONG DELTA - PHNOM PENH

Travel into the heart and soul of Indochina on this Luxury Vietnam And Cambodia Tours. On this fascinating journey enjoy a personalized experience in luxury small group touring with a maximum of 16 passengers per vehicle. We start off in the charming capital of Hanoi, Vietnam, explore the spectacular valleys of Sapa, experience the stunning Halong Bay, soak up fascinating local culture and history in the Ancient Capital of Hue and Ancient Town of Hoi An, and experience the floating market in Mekong Delta. In Cambodia, discover the country's fascinating history and culture in Phnom Penh's heaving streets and in the awe-inspiring temples of Angkor. 

 

 

Trip code : TW4129T

Duration : 21 days

Destination : Vietnam - Cambodia

Travel Dates : 2019/2020

  • Complimentary one-way chauffeur service for residential address within 35 km from major Australia international airports
  • Enjoy a personalised experience in luxury small group touring with a maximum of 16 passengers per vehicle
  • Explore Cu Chi tunnels, a remnant of the Vietnam War
  • Experience the Mekong Delta by boat
  • Visit the unique Cai Be floating market
  • Stay in the picturesque cities of Hanoi and Hoi An
  • Discover the UNESCO World Heritage site of Ha Long Bay
  • Stay overnight in Ha Long Bay on-board cruise ship
  • Explore Vietnamese history, war, military and art museums
  • Interact with local people and culture
  • Join in a fun traditional Vietnamese cooking class in Hoi An
  • Explore Angkor Wat, Angkor Thom
  • Visit the floating village, inland Tonle Sap Lake in Cambodia
 
Upon your arrival in Hanoi your tour guide will meet you at the airport and transfer you to your hotel. Tonight we will have a meal in one of the fine restaurants in Hanoi.
Today you will visit the Ho Chi Minh Mausoleum, His House on stilts, the One Pillar Pagoda, the outside of the Presidential Palace and the Temple of Literature which was Vietnam’s first University. In the afternoon we will go to the Ethnology Museum followed by an hour on a cyclo (a pedal rickshaw) being taken round the old quarter of Hanoi. Tonight we will take the train overnight to Lao Cai. Notes: Ho Chi Minh Mausoleum opening time: Open from Tuesday to Thursday and weekends from 8am to 11pm. Closed on Mondays and Fridays. The mausoleum is closed for two months of the year, usually October and November, when Ho Chi Minh’s body is maintenance by Russian expert.
Upon your arrival your tour guide will meet you and you will then head towards the nearby China/Vietnam border gate to observe the start of an early day trade taking place between the two countries. Then we will take a scenice drive to Sapa which is an old French trading town set high on the mountainside with spectacular views. We will then check into our hotel and have some free time. After lunch we will take a walk to Cat Cat Village. Overnight in Sapa
Stay on Soft Sleeper Train – 4 berth Cabin with A/C. After a short journey overlooking the beautiful, terraced rice paddies, we will arrive at the two villages of Lao Chai and Ta Van of the H’Mong and Giay hill people. We will take a 3 hour trek to visit them and then return to Sapa. You will have some free time in the afternoon before we leave by bus for Lao Cai Station to catch the overnight sleeper train back to Hanoi.
09:00 – 09:30: Your transfer vehicle will collect you from your hotel in Hanoi and convey you to Hai Phong around 11h30.

12:00: You will be taken on our tender from the wharf and make your way out onto the bay to board our luxurious craft, Era Cruise. You will be welcome aboard and greeted with a complimentary drink. Our Crew will conduct a compulsory safety procedures session and then you are free to check into your cabin and freshen up. Take some time to have a look around the vessel or watch the magical landscape go by.

13:15: A special lunch of fresh seafood and an assortment of appetizing favorites will be served. Dining on a luxury junk with fine food and drinks doesn't come much better than this. We set sail for Lan Ha Bay passing to Da Chong islet where you can see a lighthouse built by the French over 100 years ago.

15:00: When lunch is about to finish, it is just nice that the Cruise complete its entry through Cua Van area to Lan Ha Bay (as part of Halong Bay). The area is surrounding of a lot extraordinary limestone karst landscapes. Guests can start their journey to explore Ba Trai Dao beach or Tra Bau area, doing the kayak to immersed in the crystal clear waters of the bay and/or enjoy swimming.

17:00: Back to main boat, and cruising to a place for staying overnight

17:30 – 18:30: Happy hour with special drink menu (Buy one get another one for free).

18:00: Our Vietnamese cooking demonstration is a great way to learn how to prepare delicious appetizers and we will guide you through the process.

19:15: Relish special Signature Dinner in restaurant.

20:45 - 12:00: Your free time to relax with an exotic cocktail or whatever takes your fancy. Our bar has a wide range of wines, beers and liquors and is always a welcome sight for guests after a day on Bay. Order a Spa service or take any activities on boat cruise such as watching documentary movies, squid fishing or simply relax on our roof top deck under the cover of a star filled sky.
06:30: The nicest time of the day on Lan Ha Bay is the morning. Head to the upper deck to participate in our daily Tai Chi sessions. Relax with an early morning cup of tea, coffee or juice anywhere you wish on the boat and watch the never ending miraculous scenery unfold before you.

07:00: Light breakfast will be served in our restaurant (pastries, tea, coffee)

7:30 - 9:15: Enjoy the last stage of your trip to Dark & Bright cave and islets by local rowing boats which is a wild and mysterious beauty in the middle of the World Heritage. Back to our main board afterwards.

09:30: Check out of your cabin as we draw closer to the mainland. After a final early brunch and a last goodbye from our crew at 11:30, you will board our tender and head back to the wharf where you will be met by your return trip vehicle to transfer you to Hanoi.

12:10-12:30: Get on luxury van and get back to Hanoi.
Today you will take domestic flight to Hue. Upon arrival in Hue we can explore the superb sights of the city including the Citadel, the Imperial City and the Forbidden Purple City.
Today we will transfer to the Perfume River to embark on a riverboat journey. Visit the Thien Mu pagoda (the Pagoda of the Heavenly Lady) then continue to the elaborate Tu Duc tombs of the Nguyen emperors. Visit Dong Ba market on our return. Overnight in Hue
Travel through the high pass of Hai Van with its spectacular views of the Pacific Ocean en route to Hoi An. On the way we will also visit Cham museum, Me Khe beach and the marble village. After check in your hotel then take a walking tour of the Old Town with its narrow, winding streets, visiting the Fukien Assembly Hall, the 200 year old Tan Ky house, the Japanese covered bridge, the Hoi An Museum and the handicraft workshops. Then free time to go shopping, to the nearby beach, or even have some clothes made which can be picked up the very next day.
Today we are free at our leisure.
This morning we will visit My Son, a relic of the Cham civilization which dates back from the 4th to the 12th century. We will return to Hoi An Hoi at noon then take part in a cooking class showing us how to prepare the best Vietnamese and Hoi An specialties.
We will take a short flight to Ho Chi Minh City early this morning, on your arrival visit Cu Chi Tunnels. We will return to Ho Chi Minh city at 4PM then check-in your hotel.
Start our day by visiting Mekong Delta. At Vinh Long town we will board a local boat and cruise through the intricate waterways of the Mekong. Lunch at a local house, stop to visit cottage industries and spend the night at the simple lodging of a local family in the Mekong Delta.
Our day will begin with a boat trip along the endless waterway of the mighty Mekong River to Cai Be floating market. After that we have the chance to see how the local people make pop corn and rice paper. In the afternoon we go back to Ho Chi Minh City, and the rest of the day is leisure time.
Today we tour around the city and visit the highlights of Saigon such as Notre Dame cathedral, General Post Office, Formal Presidential Palace, Museum of War Remnants and Ben Thanh Market.
Transfer via: Vietnam Airlines. Stay at Steung Siem Reap Hotel. Upon your arrival to Siem Reap we will explore Angkor with the Rolous group of temple before climbing to the hilltop temple of Phnom Bakheng for a spectacular sunset.
Stay at Steung Siem Reap Hotel. Take a drive out to the Pre Rup and East Mebon and visit Banteay Srey (the Woman temple) followed by lunch and then off to explore the majestic Angkor Wat – The Wonder of the World – a truly memorable experience.
Stay at Steung Siem Reap Hotel. Visit the ruins of Taprohm (the Jungle Temple) before heading to Banteay Kdei and the nearby lake of Sra Srang. Following lunch we will explore the Angkor Thom.
Today we will travel to Phnom Penh by coach, arrive to your hotel at 2PM. After check in your hotel we will visit the Wat Phnom Pagoda which is dedicated to the founder of the city, Madam Penh.
Stay at Castle Hotel Phnom Penh. A full-day sightseeing in the national capital including the National museum, the Royal Palace, the Silver Pagoda, the Tuol Sleng Museum, the horrific killing field and the Russian Market.
Transfer via: International flight onfyour own arrangements. Your tour guide will transfer you to the airport for your flight out of Cambodia. The trip concludes.

  • English speaking guide/s (other languages upon requests)
  • Stay in 4&5 stars accommodation 
  • Meals indicated in the itinerary Coding: B=breakfast, L=lunch, D=dinner
  • En-suite cabin on the luxury Halong Bay cruise
  • All transfer & transports by private A/C coaches or cars
  • Sightseeing as indicated in the itinerary
  • Entrance fees and permits
  • Domestic flights: Hanoi – Hue, Danang – Ho Chi Minh City
  • International airfares: Ho Chi Minh City – Siem Reap
  • Domestic airport tax in Vietnam

*Cost is subject to class availability and exchange rate, may change without prior notice.

You must have a valid passport and a visa (or pre-approval for a visa on arrival or a visa exemption certificate) to enter Vietnam. Your passport must be valid for six months beyond your planned stay, and you must have at least one blank visa page.

Some travellers with e-visas have reported having to pay a second visa fee on arrival because of differences between their passport and e-visa application. Make sure you correctly enter your details when applying. Print a copy of your application and carry it with you.

If you're planning to stay longer than 30 days or require multiple entries, you'll need to apply for a visa directly from the nearest Embassy or Consulate of Vietnam. Complete the visa application form online, then print it and take it to the nearest Embassy or Consulate of Vietnam. If you arrive in Vietnam with a written approval letter for a visa to be issued on arrival, you'll need to pay the fee in cash, either in US dollar or Vietnamese dong. Check whether you will require a single entry or multiple entry visa.

If your spouse or parent is a national of Vietnam, you can apply for a visa exemption certificate. The certificate is valid for five years and allows multiple entries into Vietnam for up to six months.

If your visa expires or is otherwise no longer valid, you will face delays and fines when leaving.

You cannot change the status of your entry visa (such as tourist visa or spouse visa) to any other visa type (such as a working visa) in-country.

To obtain a visa extension from the Vietnamese immigration authorities (including for overstaying your visa), your passport must have at least six months validity remaining at the time of application.

There are value and quantity restrictions on the import and export of prescription medicines.

And 'addictive medicine' (used for the treatment of addiction). Prescriptions and medicines must be shown to customs.

Vietnam has health screening for all inbound travellers. All foreigners must register their place of residence with the local police within 24 hours of arrival. The Australian Embassy and Consulate-General can't provide translation services to assist with registration.

If you stay at a hotel, confirm you'll be registered as part of the normal check-in process. They'll need your passport details.

Many hotels ask foreigners to leave their passport with hotel staff for registration purposes. It isn't a legal requirement for hotels to retain your passport for the duration of your stay.

If you stay with family, friends or in another private residence, you'll need to register at the local police station, with a translator if needed.

Local hosts need to pre-register foreign guests – if you stay in a private residence, make sure your host has satisfied this legal requirement.

By law, you must use only one passport for your entry, exit, transit and residence in Vietnam.

Make sure your passport is valid for at least six months after the date you intend to return to Australia. If your passport has less than six months, validity, you could be refused, or may not be permitted to board your flight.

Your passport is a valuable document and attractive to criminals who may try to use your identity to commit crimes. Always keep it in a safe place.

BOOKING TERMS & CONDITIONS

1. BOOKING

Passenger names must be provided exactly as per passport at the time of booking. Any spelling corrections made after a deposit is paid must be sent in writing and will incur additional fees, including local suppliers’ fees, admin fees, any ticket/voucher re‐issue fees, etc.

Tweet World Travel reserves the right to correct any errors in rates quoted/invoice or calculated, or any omissions made at any time during your booking. Any verbal quote given is an indication only of the final price and is subject to confirmation in writing. Even once payment has been paid in full but an error in price has been found, Tweet World Travel reserve the right to correct any error of outstanding amount.

Any booking valued at or less than $1,000 must be paid in full amount after booking confirmation. Some airfares or services must be paid in full at the time of booking.

1.1 Deposit

You will be required to pay deposit after booking confirmation:

  • Private Tours or small Group Tours is $500 Per Person
  • Large Groups (more than 15 people) / School Tours is $700 Per Person
  • Short packages, shore excursion, hotel etc. is $250 Per Person

If you cancel your booking at any time, your deposit is non-refundable, or depend on each package's terms & conditions.

Receipt of Deposit

By sending/paid a deposit the client agrees to be bound by the terms, conditions and responsibilities set forth in this booking. The client also agrees that:

  • All persons are fit and physically able to partake unaided in their chosen activities/packages/tours /cruise etc. as outlined in the itinerary.
  • All parties acknowledge the physical demands and hazards involved in the tour or cruise they will be undertaking and have chosen to participate at their own risk.
  • All parties understand that any medical or dietary information provided to us does not, under any circumstances, make Tweet World Travel liable if a particular condition exacerbates while on tour or cruise which might affect their ability to participate in any portion of the tour or cruise

1.2 Final balance

Outstanding balance depends on the type of service you are undertaking:

  • For private tours/packages or other products, outstanding balance is due 65 days before departure. If the outstanding payment is not received by day 65, your booking will automatically be cancelled.
  • For large group tours and school tours, outstanding balance is due 90 days before departure. If the outstanding payment is not received by day 90, your booking will automatically be cancelled.

2. PAYMENT

  • All airfares must be paid in full at the time of booking confirmation
  • Deposit will due immediately or within three day of your booking confirmed. It will be applied based on the specific product
  • Final balance will be due before 65 days or 90 days before departure date
    • You can make a payment by  Enett, Bank Transfer, Cheque or Credit Card

Credit Card Fee

  • The following Card Fees apply:
  • Visa Credit Card - 1.8% fee and MasterCard Credit Card ‐ 1.76% fee applies.
  • American Express (Amex) ‐ 2.8% fee applies.
  • For late payment or urgent bookings, please notify us via email at payments@tweetworldtravel.com.au

3. LATE BOOKING

Any booking made within 110 days before departure will require payment in full when the booking is confirmed.

Bookings made less than 60 days prior to departure for Group Tours or Escorted Tours will incur a late booking fee of $120 per person and must be paid in full at the time of booking.

4. AMENDMENTS FEES

After bookings are deposited, any amendment has to be requested in writing and incurs $69 fee per person, plus any additional costs and administrative expenses incurred in arranging the alteration.Alterations will be made at our discretion and may not always be possible.

5. SAFETY NET PROTECTION

  • Safety Net Protection is not included in our tour/cruise packages. If you wish to purchase safety net protection, an additional fee of $95 per person will occur. This is only valid for one-time use (claim).

·         Safety Net Protection enables passengers to amend their tour and/or river cruise 15 days prior to departure, to another tour/cruise on the same destination departing in the same year (once only) without any applicable cancellation charges or penalties. The new tour must be at the same cost or higher, but cannot be at lower cost than the initial tour booked. If the passengers choose the higher cost option, then the additional difference amount must be paid. However, no modifications shall be accepted less than 15 days prior to departure.

·         Safety Net Protection is payable immediately at the time of making deposit payment. Once purchased, Safety Net Protection is not refundable  

·         Safety Net Protection does not apply for airfares, or third-party fees and charges.

·         Safety Net Protection allows for amendment ONLY, not cancellation.

 

6. TRAVEL VOUCHER

Your travel voucher will be issue and send that to you or your travel agent from 15 -30 days before your departure. Make sure you have your travel voucher before you travel.

7. CANCELLATION

Please check with your consultant, your travel insurance provider or read our cancellation policy carefully before cancelling or amending your booking. For a specific tour / cruise package, a separate cancellation policy might be set out and applied to your booking.

Please see the below for our general cancellation policy.

7.1 Cancellation by customer

Before the travel date the following fees will be apply:

Private Tours or Group Tours/ Packages

Large Group Tours & School Tours

(More than 15 people)

65 days or more before departure – loss of deposit

90 days or more before departure – loss of deposit

64‐40 days before departure – 55%

89‐79 days before departure – 65%

39‐31 days before departure – 75%

78‐61 days before departure – 85%

Within 30 days of departure – 100%

Within 60 days of departure – 100%

Any 'no show' – 100%

Any 'no show' – 100%

After the trip has commenced, we are unable to refund any amount for unused services due to        your unwillingness, early departure, late arrival, or missed days on tours.

If your tour/package includes international/domestic flights the airlines cancellation policies will   be apply.

7.2 Cancellation by Tweet World Travel

For group set departure date tour, if the minimum number of the group is not reached, we reserve the right to cancel or vary the tour 30 days prior to departure. If this event occurs, an alternative guaranteed travel date will be offered. Should these options not be acceptable Tweet World Travel will refund the full price paid, less visa cost.

If a tour is cancelled or varied prior to departure due to unforeseeable circumstances such as, but not restricted to, severe weather conditions or force  majeure, Tweet World Travel will refund all monies prior to departure less visa cost, fuel surcharge and any other cancellation fees levied by airlines and other third parties.

 

7.3 Cancellation by Local Supplier or Third-Party Travel Provider

If the Local Supplier or Third Party Travel Provider changes any part of your booking for reasons beyond its control, for example, if a Local Supplier or Third Party Travel Provider changes its schedules, overbooks, or if there are any changes in applicable surcharges, fees or taxes, we will use our reasonable endeavors to notify you. If any such changes result in your Travel Product costing more or otherwise being materially different, then you may cancel the Travel Product and we will refund any monies already paid less any fees charged by us under these terms and conditions and by the Local Supplier or Third Party Travel Providers under the terms and conditions you agreed with them.

8. PUBLICITY

When you book with Tweet World Travel, you agree that we may use images of you taken during the trip and any comments made in writing by you regarding the trip, without recourse to you and without compensation to you, for publicity and promotion purposes only through whatever medium we choose.

If you do not want your images to be displayed, you have to advise us in writing at the time of booking, or when you collect your travel documents.

9. PRIVACY

Tweet World Travel collects information about you (including health information where necessary) to process your travel arrangements, facilitate your participation in loyalty programs and conduct marketing activities and market research. If the information is not provided, we may not be able to make travel arrangements for you. We may disclose your personal information to our related companies, carriers, travel service providers, organisations which provide services to you.

For our full Privacy Policy, see enclosed LINK

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