AGREEMENT BETWEEN USER AND TWEET WORLD TRAVEL

The Services of Tweet World Travel are offered to you on the condition of your acceptance without modification of the terms, conditions, and notices contained herein. Your use of Tweet World Travel constitutes your agreement to all such terms, conditions, and notices.

Notwithstanding the foregoing, to the extent that the Supplier Terms conflict with these Terms & Conditions in respect of your legal relationship with Tweet World Travel, these Terms & Conditions shall prevail.

MODIFICATION OF THESE TERMS OF USE

Tweet World Travel reserves the right to change the terms, conditions, and notices under which the services of Tweet World Travel are offered, including but not limited to the charges associated with the use of the Tweet World Travel service, without notice.

BOOKING TERMS & CONDITIONS

You need to check your invoice for detailed terms and conditions of the booking you made with us.

1. RESERVATION

1.1. Booking

You can make a booking via our Booking Portal.

• Eligibility: You warrant that (i) you are 18 years of age or older, and (ii) all information you provide while using the Services is true, accurate, current, and complete.
• Passport and Documentation: By requesting us to confirm your international travel booking, we assume that all travelers in your booking have valid passports. It is your responsibility to ensure you have the necessary documentation to comply with the laws and regulations of the countries you will visit.
• Passenger Names: Passenger names must be provided exactly as they appear on passports at the time of booking. Any spelling corrections made after payment must be sent in writing and will incur additional fees, including administration fees, any ticket/voucher reissue fees and Suppliers’ reissue fees.
• Acceptance of Terms: By sending a payment or paying for your booking, you acknowledge that you fully understand and agree to be bound by these terms, conditions, and responsibilities.
• Corrections and Modifications: Tweet World Travel reserves the right to correct any errors in rates quoted, invoices, or calculations, or any omissions made at any time during your booking. Even after full payment has been made, if an error in pricing is found, Tweet World Travel reserves the right to correct it. We also reserve the right to modify the price in case of exchange rate fluctuations. The price is guaranteed only when a booking is confirmed, and full payment is made.
• Substitutions: Tweet World Travel reserves the right to substitute hotels, vessels, and other forms of accommodation with properties or vessels of a comparable or higher standard.
• Live Availability and Pricing: Tweet World Travel provides live availability of the Service, and prices are updated daily according to the exchange rate.
• Supplier Contracts: Tweet World Travel is not the principal supplier of any Service. When you make a booking via our Booking Portal, your booking is a direct contract between you and the applicable Supplier. By asking us to confirm your booking and paying a deposit or full payment, you agree to be bound by the applicable Supplier’s terms and conditions and any other rules or policies related to the Service. In case of conflict between Supplier Terms and these Terms & Conditions, these Terms & Conditions shall prevail. Tweet World Travel will have no liability for the acts, omissions, errors, representations, warranties, breaches, or negligence of any Supplier or for any personal injuries, death, property damage, or other damages or expenses resulting from your interactions with any Supplier. Your interactions with Suppliers are at your own risk.
• Airport Transfers: If airport transfers are included on the first and last day of some Tweet World Travel services at designated times, no refund will be given for unused transfers. Transfers cannot be rerouted to other pick-up points or destinations. Passengers who miss the pre-booked transfers must make their own way to/from the hotel or cruise at their own expense. Group transfers are generally shared transfers, and the type of vehicle used will depend on the size of the group.

1.2. Acknowledgments and Agreements:

By making a booking, you acknowledge and agree that:

• All persons are fit and physically able to participate unaided in their chosen Service.
• All parties recognize the physical demands and hazards involved in the Service they will be undertaking and have chosen to participate at their own risk.
• It is your responsibility to notify us of any dietary requests/requirements. We will pass this information on to the Supplier(s), but we cannot guarantee that these requests/requirements will always be accommodated.
• All parties understand that any medical or dietary information provided to us does NOT make Tweet World Travel or its Suppliers liable if a particular condition worsens while using the Service, affecting their ability to participate in any portion of the Service.
• The Service DOES NOT include Travel Insurance. We strongly recommend that you purchase travel insurance for your trip.

2. PRICING

2.1. Per-Person Pricing:

The price shown on the website is per-person twin share and is in the selected currency set by you while using the site. The price is based on local rates at the time of booking and converted at the prevailing foreign exchange rate as determined by Tweet World Travel. Tweet World Travel shall not be liable if prices change due to currency fluctuations.

• Children's Discounts: Children aged 2 to 10 receive a 20% to 25% discount on the adult price.
• Triple Occupancy Discount: A 30% discount on the adult price will be given to the third occupant from the same family in a triple-occupancy cabin.
• Single Traveller: Single travellers must pay Single Supplements.

2.2. Price Changes:

Prices are subject to change without notice until a booking has been confirmed and paid. Once the security deposit is paid, the price will be guaranteed.

2.3. Exclusions:

Prices do not include foreign departure port charges, customs, immigration, agricultural, or passenger facility charges. Prices also do not include tips/gratuities, vaccinations, emergency evacuation costs, passport and visa fees, baggage insurance, personal insurance, travel insurance, or any items of a personal nature.

2.4. Surcharges:

We reserve the right to surcharge the cost of your booked travel arrangements prior to commencement for circumstances beyond our control, such as minimum passenger requirements not being met, or the imposition of new or amended Government charges.

3. PAYMENT

3.1. Payment Processing:

When you make a booking via the Booking Portal, Tweet World Travel collects your payment information and processes your payment. In doing so, Tweet World Travel acts as the limited payment collection agent of the Supplier, collecting your payment for the applicable Service(s) on behalf of such Supplier.

When booking, you will be required to pay a deposit or full payment. Your agent or our websites will advise you of the amount.

Bookings Under $1,000: Any booking valued at or less than $1,000 must be paid in full after booking confirmation. Some airfares or services must be paid in full at the time of booking.

a) Deposits:

A deposit per person is required within a specified number of days after we accept your booking. A deposit secures your booking/ticket, but please note that services may not be held for you until we receive your deposit payment. Please check your invoice for the due date.

b) Final Balance:

The final balance of the travel arrangements is due no later than a specified number of days before the confirmed tour commencement date. Please check your invoice for the due date.

c) Early or Additional Payments:

Some trips may require earlier or additional installment payments. This will be advised with the booking confirmation.

d) Currency Fluctuations:

Once we receive full payment, we will not surcharge for currency fluctuations.

e) Air Travel:

Air travel is arranged with independent airlines. All airfares are subject to flight and booking class availability. Airfares will be booked and ticketed upon receipt of your full payment. Once air tickets are issued, airline amendment and/or cancellation fees apply and, in some cases, are non-refundable. Name changes and voluntary date and schedule changes will incur fees.

f) Special Deals and Offers:

Tweet World Travel may promote Special Deals and Special Offers other than those advertised herein after the program is released. These new special deals/offers do not apply to existing bookings unless otherwise stated.

3.2. Payment Methods

a) Online Payment:

Our secure online payment gateway allows you to make payments using major credit cards, including Visa, MasterCard, and American Express. Simply visit our official websites and follow the prompts to complete your payment.

From 12 Sep 2023, we do not charge any additional fees or surcharges for payments made using credit cards, including Visa and MasterCard. This means that when you choose to pay for your travel bookings with a credit card through our platform or with the assistance of our staff, there will be no extra costs imposed directly by Tweet World Travel.

Potential Bank or Merchant Fees: While we do not charge any fees for credit card payments, it's important to note that your bank or credit card issuer may have its own fee structure and policies. These fees are not under our control, and they vary depending on your bank or credit card provider. Therefore, the cost associated with using a credit card for your payment may depend on your financial institution's terms and conditions.

b) Bank Transfer: 

You can choose to make a direct bank transfer using the provided bank account details. This option is ideal for those who prefer traditional banking methods.

c) Over-the-Phone Payment: 

If you'd like to make a payment over the phone, our dedicated team is ready to assist. Simply give us a call at 1300 739 652 if you're in Australia, or +61 (8) 7226 1898 if you're calling from overseas. Our friendly staff will guide you through the payment process.

d) Payment at Our Office: 

If you prefer in-person transactions, you're welcome to visit our office. Our staff will be glad to assist you with processing your payment using your preferred method.

e) Payment Plans: 

In some cases, we offer convenient payment plans that allow you to split the total cost of the tour into manageable installments. Feel free to inquire about this option when you make your booking.

f) Late Payment or Urgent Bookings: 

For late payment or urgent bookings, please notify us via email at payments@tweetworldtravel.com.au. Urgent processing will incur a fee of $99 per person.

4. CHANGE FEES

If you need to change any aspect of your booking, we will do our best to accommodate your request, but it may not always be possible. To request changes or amendments to your booking, including name changes, date changes, accommodation, or activities, please follow the steps below:

How to Request Changes:

• You can make these requests in person at our store, through your online account, or by email to contact@tweetworldtravel.com.au. We do not accept verbal or phone requests.
• Some bookings may not be eligible for changes. Please refer to your booking's specific terms and conditions for more information.

Change/Amendment Fee:

If you request changes to your booking, you may be required to pay an amendment fee/administration fee by Tweet World Travel in addition to any fees charged by the supplier. The fees are as follows:

• Changes to Domestic/Trans-Tasman bookings will incur a fee of $99 per person in addition to travel service provider fees.
• Changes to International bookings will incur a fee of $150 per person in addition to travel service provider fees.

Please note that any date changes for a tour or cruise will be considered a cancellation and will be subject to cancellation charges.

Supplier Agreement:

Subject to the availability and agreement with the Supplier, Tweet World Travel does not guarantee the success of any Change Request. A Supplier may charge a fee to accommodate a Change Request, and you will be required to pay such fee. If the Supplier is unwilling or unable to accept the Change Request, then your right to a refund (if any) shall be governed by the cancellation terms of your Booking.

5. CANCELLATION FEES

5.1 CANCELLATION BY TRAVELER

In all circumstances, you must check the cancellation policy contained in the invoice or your confirmation document at the time of your Booking. This policy will apply to and govern the terms of your cancellation and any refunds. Please see below for Tweet World Travel fees cancellation on top of the terms and conditions in your invoice.

Additional Charges Per Booking Cancellation:

• Administration fees: $150 per person
• Additional $210 per person charges for themed weekend and Christmas-market cruises

Promotion Codes and Discounts:

• If you make a Booking using a promotion code or if you accept a discount or special-offer price during the check-out process, you may invalidate your discount or special-offer price by making a Change Request after Booking. All refunds are determined by the cancellation policy of the specific activity and do not include the sum of the Discount/Promotion.

No-Show and Partial Utilization:

• No refunds are available for no-shows or once any part of your booking has started to be utilized by you.

Supplier Changes or Cancellations:

• Occasionally, a Supplier may make a change or cancel a Service, including but not limited to the date, price, inclusions, coverage, age requirements, and/or any other Service features and/or requirements. If the change proposed by the Supplier is material (for example, a change in dates and/or a significant change to the itinerary), and you are dissatisfied with the alternative that is offered, you will be entitled to a full refund of the original purchase price.

5.2 CANCELLATION BY TWEET WORLD TRAVEL

Group Set Departure:

• If the minimum number of participants for a group set departure is not reached, we reserve the right to cancel or vary your trip 65 days prior to departure. If this occurs, an alternative guaranteed travel date will be offered. If these options are not acceptable to you, Tweet World Travel will offer you a refund.

Unforeseeable Circumstances:

• If a booking is canceled or varied prior to departure due to unforeseeable circumstances such as severe weather conditions or force majeure, Tweet World Travel will either change your travel arrangements as reasonably practicable to ensure your safety and invoice you for any additional costs. Tweet World Travel will offer credits for any unused part of your holiday package for future travel within 24 months.

During Your Trip:

• During your trip, in the event of strikes, bad weather, or force majeure conditions that endanger the operation of the vessel or create extraordinary circumstances, Tweet World Travel may, at all times and without notice, advance or delay a departure or stopover or, if necessary, change ports of call. We may not be held responsible for cancellations, earlier or later departures or arrivals, modifications, or substitutions. Tweet World Travel will offer credits for any unused part of your holiday package for future travel within 24 months. Tweet World Travel will not be liable for any additional associated costs incurred by the travelers.

Force Majeure Events:

• Force majeure events are beyond our control and include, but are not limited to, war, civil disobedience, terrorism, insurrection, accident, explosion, sickness, epidemic, pandemic, fire, floods, severe weather, acts of God, acts of Government, alteration or cancellation of scheduled air services, accidents or failure of machinery or equipment, or industrial action.

Please check your invoice for specific cancellation terms and conditions for your bookings.

5.3 CANCELLATION BY THIRD-PARTY SUPPLIER

Tweet World Travel is not the principal supplier of the Service. One or multiple third-party supplier(s) (“Supplier”) are the principal supplier(s) of the “Service” provided to you.

Supplier Changes or Cancellations:

• If the Supplier changes its schedules or cancels their service for reasons beyond our control, we will use our reasonable endeavours to notify you.
• If any such changes result in your Service costing more or otherwise being materially different, then you may cancel the Service. This may result in a monetary refund to you or travel credits to use in the future. The refund/credits may be subject to cancellation and admin fees charged by us. Please check with your travel agents or our consultants before cancelling or amending a Service in these circumstances.

LIABILITIES

Third-Party Services:

Tweet World Travel has no control over, or liability for, the Services provided by third-party Supplier(s). We disclaim and will be exempt from liability for anything to do with the supply of third parties' Services.

Acceptance of Risk:

By making a booking, you agree to accept all risks associated with the Supplier. You agree to unconditionally release Tweet World Travel from all liability, including without limitation in contract and in tort, for any cause or action, including any injury, damage, loss, cost, delay, additional expense, or inconvenience caused directly or indirectly as a result of the inherent risks associated with the service provided by the Suppliers, or any force majeure events or other events which are beyond our control, including but not limited to war, civil disobedience, terrorism, insurrection, accident, explosion, sickness, epidemic, pandemic, fire, floods, severe weather, acts of God, acts of Government, alteration or cancellation of scheduled air services, accidents to or failure of machinery or equipment, or industrial action.

Unforeseeable Circumstances:

Tweet World Travel will not be liable for any injury, damage, loss, cost, delay, additional expense, or inconvenience associated with unforeseeable circumstances such as force majeure, adverse weather, flight rescheduling, and faults with transportation or road conditions. We strongly urge you to undertake a high level of personal responsibility to ensure that possessions, equipment, and personal documents are closely monitored and protected at all times. We also strongly advise you to purchase appropriate travel insurance to protect you from financial loss and personal injuries in the event of an emergency.

Inherent Risks:

You acknowledge and agree that there are inherent risks involved in participating in the Service, including without limitation possible contact with native flora/fauna, local residents, unforeseen events (force majeure), and travel in remote locations. You agree to release Tweet World Travel from any liability associated with these risks.

Force Majeure Events:

If the Service is affected in any way by a force majeure event, we or the Supplier(s) may, at our discretion, vary or cancel any itinerary or arrangement in relation to the Service as we consider necessary. You agree to release Tweet World Travel and its Supplier(s) from any liability associated with any variation or cancellation.

Supplier Independence:

The Supplier(s) are not our consultants or employees and are not under our direct control. We therefore do not warrant the performance of any Supplier. We do not accept, and you release us from, all liability for any injury, loss, damage, costs, or expenses, including without limitation any property damage or personal injury, that you may suffer which arises out of any act or omission of a Supplier who provides arrangements for the Service(s) that you book. Any claim that you may have in relation to a Supplier should be raised directly with that Supplier.

Your Responsibility:

You are responsible for any injury, loss, damage, costs, or expenses arising through your own fault. You agree to indemnify us against all actions, proceedings, claims, demands, expenses, and costs (including legal costs on a full indemnity basis and whether incurred by or awarded against us) as a result of, or arising in relation to, whether directly or indirectly, your participation in the Service or any act or omission by you in relation to the Service.

Limitation of Liability:

To the extent permitted by law, we do not accept any liability in contract, or otherwise for any injury, damage, loss (including consequential loss), delay, additional expenses, or inconvenience caused directly or indirectly by the acts, omissions, or default, whether negligent or otherwise, of the Supplier(s) over which we have no direct control. We do not accept any liability for any loss (including consequential loss or any associated costs) caused in case the Supplier becomes insolvent and goes out of business. Any payment already made to the Supplier in such cases might be unrecoverable, and no refund will be made.

Legal Compliance:

Under circumstances where our liability cannot be excluded and where liability may be lawfully limited, such liability is limited to the remedies required of us under applicable law (including the Australian Consumer Law). This liability clause is subject to your rights under the Australian Consumer Law and nothing in these terms and conditions is intended to limit any rights you may have under the Competition and Consumer Act 2010 (Cth).

TRAVELLER'S RESPONSIBILITIES

• Notify of Changes: It is your responsibility to advise us, your travel agent, or the Supplier of your departure and arrival times, or any changes or delays you might encounter. If you do not notify us, your travel agent, or the Supplier in a timely manner and you arrive on a delayed flight and miss your allocated pick-up (if the Service provides Airport Transfer), you will need to make alternative arrangements at your own expense.
• Airport Transfer Service: If your Services include Airport Transfer, your arranged Airport Transfer service will pick you up as scheduled and may wait for your scheduled arrival for up to 30 minutes. If your delay exceeds this waiting period, you will have to make alternative arrangements at your own expense.
• Pick-Up Responsibility: If your Service provides a pick-up venue and pick-up time, it is your responsibility to be present at the advised venue and time. The Transfer Service Provider will not wait for you, and if you are late, you will miss the pick-up time. Passengers who miss the pre-booked transfers must make their own way to/from the hotel at their own expense. A group transfer is generally a shared transfer, and the type of vehicle used will depend on the size of the group.
• Non-Participation After Commencement: The Service Provider will not accept any participation once the Service has already commenced. No refund will be provided in these circumstances.
• Documentation: Make sure you collect your travel voucher and any other necessary documentation 7 days prior to departure. You are responsible for checking if all details and documents are correct for your booking.
• Dietary Requests/Requirements: It is your responsibility to notify us of any dietary requests/requirements. We will pass on this information to the Supplier(s); however, we cannot guarantee that they can always be accommodated. All parties understand that any medical or dietary information provided to us does NOT, under any circumstances, make Tweet World Travel and its Supplier(s) liable if a particular condition exacerbates while using the Service, which might affect their ability to participate in any portion of the Service.
• Invoice and Itinerary Verification: It is your responsibility to ensure that all invoices, itinerary details, and documentation issued by Tweet World Travel, your travel agent, or the Supplier(s) are received and correct and that you are aware of amendment and cancellation conditions and other clauses in these Booking Terms & Conditions. You acknowledge that you fully understand and agree to Tweet World Travel’s Terms & Conditions at the time of booking.
• Providing Legal Documents: After a booking is made, if the Supplier(s) require information on your legal documents, you will need to provide this information via your online account, Passenger Online Booking Form, or via email to us or your travel agents. If these required documents are not received within 3 working days, the respective booking will be void.
• Travel Voucher Issuance: Travel vouchers may be issued instantly depending on the Service you book or will be issued and sent to you or your travel agents from 7-15 days prior to departure. Make sure all travellers have obtained their travel voucher before travelling. The Supplier may require you to present the travel voucher to participate in the Service.
• Responsibility for Travel Documents: If the traveller(s) travels without our provided travel voucher, they might be denied embarking/joining the Service. It is your responsibility to contact us to obtain all necessary travel documents.
• Review Travel Vouchers: Please make sure you read and understand the travel vouchers, and that the travel voucher matches your booking. If there are any un-booked services/mistakes, you have to contact us or your travel agent immediately to rectify them. Once the traveller has already embarked or joined the Service at the destination, we are not liable for any un-booked services/mistakes.
• Passport and Visa Responsibility: It is the customer’s responsibility to ensure that the travellers have a valid passport and visas and/or the correct visa type to enter the destination country they are travelling to. Travellers might need to present the visas at multiple checkpoints and may be refused to fly out of their countries if the visa documents cannot be presented. If such an event occurs, we won’t be liable and the travellers will be deemed as “no-show.” The respective service booking will be cancelled with the applicable cancellation charge.
• Up-to-Date Visa Information: Visa and other entry and exit conditions (such as currency, customs, and quarantine regulations) change regularly. Contact the nearest Embassy or Consulate for up-to-date information.

PASSPORTS & VISAS

Passport Requirements:

• All travellers must have a valid passport for international travel. Most countries require passports to have at least 6 months of validity from the date of return, and some countries require a machine-readable passport. When making a booking, all travellers on the booking must have a valid passport.
• It is important that you ensure you have valid passports, visas, and re-entry permits that meet the requirements of immigration and other government authorities. It is your sole responsibility if any fines, penalties, payments, or expenditures are incurred as a result of such documents not satisfying the requirements of those authorities.

Visa Requirements:

• It is your responsibility to make sure that the travellers have valid visas and/or the correct visa type to enter the destination country they are travelling to. Travellers might need to present the visas at multiple checkpoints and may be refused to fly out of their countries if the visa documents cannot be presented. If such an event occurs, we won’t be liable, and the travellers will be deemed as “no-show.”

Changing Visa Conditions:

• Visa and other entry and exit conditions (such as currency, customs, and quarantine regulations) change regularly. Contact the nearest Embassy or Consulate for up-to-date information.

HEALTH

Health Requirements and Precautions:

• Please ensure that you are aware of any health requirements and recommended precautions relevant to your travel and carry all necessary vaccination documentation. In some cases, failure to present required vaccination documentation may deny your entry into a country.

Consultation:

• We recommend that you consult with your local doctor or health specialist before commencing your travel. General health advice for the destination you wish to visit is also available from the Department of Foreign Affairs and Trade.

Travel Advice:

• We recommend that you contact the Department of Foreign Affairs and Trade (“DFAT”) or visit their website at Smartraveller for general travel advice, as well as specific advice (including safety alert levels) relating to the destination you wish to visit. You can also register your travel plans with DFAT, so that you may be more easily contacted in an emergency.

COVID-19 Information:

• We strongly recommend that you familiarize yourself with the current status and updates to Australia's immigration and border arrangements during the COVID-19 outbreak, available at COVID-19 Home Affairs.

Acknowledgments:

• All persons are fit and physically able to partake unaided in their chosen Service as outlined in the itinerary.
• All parties acknowledge the physical demands and hazards involved in the Service they will be undertaking and have chosen to participate at their own risk.
• All parties understand that any medical or dietary information provided to us DOES NOT, under any circumstances, make Tweet World Travel liable if a particular condition exacerbates while on the trip, which might affect their ability to participate in any portion of the trip.

TRAVEL INSURANCE

• Insurance Not Included:
• The Service you book DOES NOT include Travel Insurance.
• Recommendation:
• For your protection, we strongly recommend that you purchase comprehensive travel insurance for your travel arrangements (without limitation) that include coverage for medical expenses, loss of luggage, cruise, land content, and airfare charges that may occur.

PUBLICITY

Use of Images and Comments:

• When you book with Tweet World Travel, you agree that we or our Supplier(s) may use images of you taken during the trip and any comments made in writing or in video by you regarding the trip, without recourse to you and without compensation to you, for publicity and promotion purposes only through whatever medium we or our Supplier so choose
• Opt-Out: If you do not want your images to be displayed or taken during the trip, you have to advise us and the Supplier in writing at the time of booking, or when you collect your travel documents.
• Post-Trip Use: If you didn’t advise us during your booking or during your trip, we or our Supplier may use your image for promotion purposes. You reserve the right to request us to remove your images from online publications, however, we cannot remove your images from any printed promotional materials. You cannot take legal action against these printed materials as we did not have your advice at the time of print.

PRIVACY

Information Collection:

• Tweet World Travel collects information about you (including health information where necessary) to process your travel arrangements, facilitate your participation in loyalty programs, and conduct marketing activities and market research. If the information is not provided, we may not be able to make travel arrangements for you.

Disclosure:

• We may disclose your personal information to our related companies, carriers, travel service providers, and organizations which provide services to you.

GOVERNING LAWS

Dispute Resolution:

• If any dispute arises between you and Tweet World Travel, the laws of Australia will apply.